What you should know before allowing a plumber in your home
Decades ago, father’s didn’t typically tell their daughter’s to marry a plumber when they grow up. In their mind, the job wasn’t prestigious enough. Little
May 10, 2017
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Google Rating
4.7
Based on 149 reviews
A Perfect Plumber
4.7
Robert Fisher
1682205828
Spencer is professional and honest. His men did quality work.Fairly priced. Hence I will not be giving a one star review. Why the low score. Our old water heater needed to be replaced. We were debating between tankless and simply just replacing the old tank water heater. Spencer gave the best prices on both but steered us in the direction of the Rheem brand water heater. They showed up on time and performed the work quickly which included having to reroute the gas line. So why the 2 star?Fast forward 2 months and gas control valve on the water heater failed and no hot water. I was confident that Spencer would understand this was a pretty big deal for us. When we contacted him he informed us we would have to contact the manufacturer ourselves in order to get a replacement part. I found this odd, as I have never had to do this in the past with similar types of issues. I go to the web page of Rheem to get service and it promptly directs me to this page "Need Warranty Service?To obtain warranty service, contact your local Rheem Pro. It’s a good idea to have your product serial number ready when you call. "I filled in the information and it then it pulls up a web page with a list of contractors who are a Rheem Professional. A Perfect Plumber was at the top of the list. Odd, I just called A Perfect Plumber and was told to contact Rheem directly. My wife had to get the phone number from Spencer. He sounded like he was bothered to have to be helping us. Once we got the phone number I called Rheem. Provided them information and then asked which contractor I was. I informed them I was the home owner not the contractor and they were wondering why I called them as it was supposed to be the contractors. They agreed to ship me the part. Then Rheem asked if wanted standard free shipping or paid overnight shipping. Pretty stupid question..yeah, I want to be without hot water for 4 business days. So I was forced to pay for overnight shipping. This is on a Friday. I asked if it would show up on a Saturday and Rheem told me it would. Rheem was not truthful. The part I paid to have shipped overnight would not be showing up until Monday.After doing much research on the Rheem brand, Rheem has hundreds of 1 star reviews and the part that I needed to have replaced has known issues and the main complaint was constantly having to have it replaced while under warranty. Customers have to pay for expedited shipping and the labor to replace the known faulty part. Biggest issue is Spencer seemed to not care at all we were without hot water. Offered no solutions other than to wait until the part gets there. Granted he was willing to come over on Saturday night provided the part was there.This forced us to find another solution with another company. They quoted us for a tankless which would take 10 days to get on the schedule, but they replaced the faulty water heater with another one for us to use in the meantime so that we can have hot water immediately until the new system can be installed. I was also informed the part that needed replaced is usually available at Standard Plumbing. The only reason they didn't just replace the faulty part is due to the rush to get us hot water and not enough time to get the part in a timely manner.Spencer did offer to swap out the old water heater with a different brand with no labor cost, but not on a Saturday as he was unavailable. We didn't take this personally, we just needed hot water much quicker than he was able to provide a fix.Unfortunately, we were not willing to wait until Monday or Tuesday to get hot water. We felt Spencer wasn't really interested in getting us back up and running, so we had to find another solution. I would recommend that the owner look up the reviews for Rheem water heaters, they're garbage. The part that failed on ours is known to fail repeatedly according to all the online reviews by customers. Had Spencer been more willing to get our hot water issues fixed quickly, we would have stayed with him.
Sarah Morse
1666909595
A Perfect Plumber will be the only company I use from now on! The handle on our shower broke off and we couldn't turn the water off.We had a different competitor come in and look at it first. He actually made the issue worse. He quoted us $800 to $1,600, and he'd come back the next day.We called many other companies, and every quote was $1,000 or more. Spencer came into our home and treated our house like it was his own. He was professional, polite, and fast. He charged us $200. And fixed the showerhead for free. My only regret is that I didn't call him first! I've learned my lesson. Thank you!!
Daniel Hanis
1657759681
Came out and diagnosed my problem quickly and was very reasonable. I will use them for any future issue.
Kasey Alvarez
1654949843
Spencer came in on time for all our appointments with him. During the quote he helped with me and my wife with many details we did not think of on our bathroom remodel. He was able to draw up our estimate and completion date on the spot and was professional throughout the process.
Michael Beynon
1652389334
Spencer and his team listened to what I had in my mind and turned it into a bath in my master bedroom from some closet space. Plumbers, Electricians and carpenters all working together brought it into exactly what I pictured in my head! Thanks to all of them! Quality work!
Matt
1646595752
I had a leak and wasn't sure where it was coming from or what to do about it, Spencer quickly found the problem and had it fixed later that day, great service, great knowledge, even told me what to watch for and when to call him if i had any more plumbing problems.
Shaye Powers
1645823312
I worked with Spencer on my bathroom remodel. Everything was done timely and beautifully. He’s got some good guys working with him.
Melissa Marbery
1639427032
Spencer fixed our leaking faucet in our bathroom. It was a quick fix. He did it as a service for his 12 Days of Giving. He was prompt and professional. He even let my 3 year old follow him around and help.
Lance McCubbins
1634853113
Spencer and his company installed water and drain for a washer and dryer in my basement. He also installed a reciprocating hot water pump and fixed my daughter's bathroom tub faucet. Many individuals came from electricians and plumbers to HVAC installers. They were all timely, professional and great to work with.
The HAWXTOC
1633734775
After calling eight other plumbers, A Perfect Plumber was able to come out the same day to pick up the pieces of a failed Home Depot Washer/Gas dryer install! Very professional and courteous. I'm super pleased with the results and will definitely call them in the future for all our plumbing needs.
Keara Chapman
1631404885
He came on a Saturday and saved the day! Didn’t have to go the whole weekend with the water turned off to the whole house. Hard worker, knowledgeable, and didn’t cost us an arm and a leg…which is always nice! You’re our hero Spencer!
Jenny Jensen
1628911219
Spencer was so great to help us, even on the weekend he was good to answer and return phone calls. He removed my old water heater, picked up my new one and a couple add ons and installed them along with his team. I would use them again and recommend to friends and family.
Suzanne Fox
1620313852
My mother's kitchen sink was blocked so we called A Perfect Plumber and after working for an hour he realized the plug was deeper in the line then his equipment could reach, so he referred us to another plumber and didn't charge us anything. Thank you so much Spencer. We will definitely call A Perfect plumber again..
Ken Hess
1616885500
Full bath remodel completed on-time and on budget. When I received the initial bid it was divided into sections which allowed me the opportunity to complete items as DIY. I highly recommend working with Spencer.
nvolz1
1615522485
Spencer was outstanding helping me out. He came out late and made quick work of the issue. I’d recommend him to anyone.
Scott Bradshaw
1614983902
Definitely NOT a perfect plumber! We hired a perfect plumber to install our new tub. First off we should have known when he wouldn't give us his hourly rate, that we should have stopped right there. He charged us a huge amount for a short amount of time(another red flag). While his guys were installing the tub, spencer(the owner) kept calling his guys telling them to hurry and asking them, "are you done yet?" "are you done yet?" The guys installed the tub incorrectly. They did not secure the tub to the wall. They did not level it. The valve, shower head spout, basically any of the plumbing was not secured properly. My husband kept asking about all of this and they kept saying, "No it's fine, it's fine" Nothing was installed correctly and now we are paying another plumber to do it the right way. Thanks Perfect Plumber, you charged us $500 for nothing! Use a perfect plumber if you want a job to be rushed and done improperly!!
Magen Bartlett
1607489324
Spencer and his crew are kind and honest guys whom you know will do a good job with your home and take care in what they do. I have already told others who did the great job on our bathroom. We have used them several times in the past and will call them again with our next issues or project.
Auntie D.
1605845052
Spencer was pushy and demeaning, and my card was charged more than the invoice stated. When I said something about it, I was told it was a credit card processing fee. All fees should be listed on the receipt, but this wasn't.
Lecia McCollum
1605322238
We had our master bath totally remodeled, I love the finish bathroom. Spencer Peck is very knowledgeable. He and his crew are amazing to have around.
Christie Cook
1599534178
We are so grateful that Spencer came to our rescue tonight! I messaged him to see if he would be able to take a look at our leaky kitchen sink. I fully expected him to let me know a time in the next few days when he would be able to squeeze us in, especially because it happens to be Labor Day. Imagine my surprise when he responded that he would be over in 20 minutes!Spencer quickly diagnosed the issue, replaced our disposal, and kept us engaged in conversation throughout the duration of the repair. His pricing was more than fair; in fact, I feel a little guilty it didn't cost us more.If you have any plumbing needs, please consider Spencer Peck first. You won't be disappointed and you'll never need to look for another plumber again!
Jill Hutchison
1588872342
We had Spencer and his crew redo our basement bathroom. He was prompt and professional through the entire process. You don’t have to worry about sales pitches or added on charges at the end of the project. He gives a very detailed bid and sticks to it. He did exactly what he said he was going to do and there were no unexpected costs when the bathroom was finished. He explained things thoroughly and kept in good contact with us through the entire process. He is honest and and efficient and the bathroom was spotless when he finished! Highly recommend Spencer. Give him a call the next time you need plumbing or a renovation project done!
Carrie Harris
1588035082
Spencerdid a wonderful job. He showed up on time and was very polite. He even made sure that my washer was balanced before leaving. His price was very reasonable. I will recommend him to my friends and family! Thankyou Spencer🙄
Laura Gundry
1587598641
He was fast and did great work. Very reliable and felt we could trust him. Defiantly highly recommended.
Kylie Parris
1587355946
Spencer noticed me ask for help putting in a a stop and waste valve for a sprinkler set up in. He noticed a bunch of people haggling me on price and immediately gave me a decent bid on doing the job. He was quick at doing the job and explained how to do the finished product when we were ready to put in the sprinkler system and offered his help if we have issues. I also asked him about moving my laundry room upstairs, also gave me a decent bid on the job and will definitely be contacting him in the future to do the job! I recommend his work!
Tyler Smedley
1585925787
Dave was the one who came and did our stop and waste and ran our line for sprinklers. He was very professional, efficient, respectful and nice. A Perfect Plumber, indeed. Great service and affordable pricing. 100% recommend.
S. Brent Lee
1585510411
Spencer was great. He was willing to come out that night, very prompt, knew exactly what to do and very reasonable priced. Definitely recommended.
Jayson Stenquist
1585320398
We enjoyed how quickly they responded to our issues. This was not anything I could have done on my own. Spencer was always available for questions and concerns. These guys really know their stuff.
Tyler Baxter
1585084819
Was great to work with, felt like he worked to keep costs low. Came during non-business hours and was quick to resolve a burst spigot.
Adam N' Flor Farr
1585020532
I had 2 tubs go out, same day. 1 of which would not shut off. Spencer went above and beyond, after hours and was very fair in what he charged, even at 9:30 PM on a Monday eve.
mrswellness
1584507281
Shower up when he said he would. Communication throughout service was top notch (I was not there), and he was easy to work with. Solved the problem before leaving.
Matt Anderson
1584428298
We had some scheduling issues (our issues not theirs). Work was done promptly but at the end it seemed to be rushed to finish the job. Now trying to figure out how to remedy some finish issues.
Christine Anderson
1584342618
Spencer and his crew recently finished a remodel for my husband and I. Everything was great up until the last day. I feel like Spencer wanted the job done and ended up cutting corners. The work that as been done prior to that day was decent for the most part. I now have to stare at those areas of my bathroom that were done poorly. It’s something that my husband and I will have to redo because we are not happy with the finished product.
Jamie Anderson
1582771625
Spencer and his crew are phenomenal!!!! We had a roughed in spot for a bathroom, wasn’t quite sure how it would even come to fruition. It turned out BEAUTIFUL!!!! .When we first got a bid from Spencer, he was prepared, organized and transparent. We did not have any surprise costs. Everyone one of his contractors were very professional and friendly. I would highly recommend Spencer and his crew for any of your plumbing/remodeling needs!!!
Melissa Piket
1579039924
I HIGHLY recommend Spencer at A Perfect Plumber! He responded right away, was out to our house the next day, and had the problem fixed within a couple of hours. Plus, he is very personable and so nice to work with. Thank you, Spencer!
Lori DeSimon
1577759160
Spencer is the most amazing plumber ever! We’ve had him come for two different emergencies, and both times, he gotta is quickly and solved the problems. He’s also super friendly, and he does beautiful, clean work. Don’t hesitate to call.
Amelia Coombs
1577218299
Spencer came to our home late last evening to look at a leaking, outside water faucet. He then returned early this morning, Christmas Eve, to complete the repair. He took the time to explain to us how he would fix the repair. He told us it would be at least a 2 hour job, however, he had it completely taken care of within an hour and a half. We are very grateful for his fast, honest and reasonably priced work. Highly recommend!
Isaac Fogg
1573358337
Shout out to Spencer at A Perfect Plumber he saved my life tonight... Fixed my shower after hours... Seriously If you need a good plumber to come over and help he's the man!!! Fair price, and he really knows his stuff. Thank you Spencer!!!
Sharon Hudson
1572459087
Spence answered my panic call last night around 6:30 telling him that we had water everywhere in our basement & that it sounded like a waterfall running. He said that he will be over shortly as he was in Grantsvile he was here by 7:00pm and asset the problem turned off the the main line and by 11:00 am this morning he had us and back to normal.He is very friendly as well as making sure that the resturation people were on top of their game also.Thank you Spencer
Jennifer Boggess
1571527585
Great service and very friendly. Bailed out this homeowner from rookie mistakes on my bathroom.
Lisa Sullivan
1571432305
Absolutely pleased with Spencer and his entire crew. Complete professionals through and through. They even spent the time with our future 12 year old home renovator to train him on a few things. We couldn't be happier.
Darren Kilfoyle
1571402086
Spencer assisted me in all areas of my kitchen remodeling. He provided advice on the different projects being done.His company was prompt on time and did excellent work.Honest and reliable service.I’d recommend him to everyone.
Jenifer Page Jones
1569437366
Spencer was fantastic! We needed someone to fix our toilet which caused damage to the floor, so that needed to be redone as well. Spencer is a general contractor, and I was so happy to have one person who was able to make it all happen at the same time rather than calling just a plumber then having to have a separate tile installer come in to do the floor. That would have taken far longer than the 3 days down time we needed for A Perfect Plumber to do the job. It turned out beautifully and I am so happy to have a new bathroom! I would highly recommend Spencer at A Perfect Plumber and he will be my first call with any future home improvement needs.
Katie Rowand
1568914292
Great service! Quick, efficient and got here right when they said they would! They cleaned up and left everything better than they found it!
Cassie Hiatt
1568762398
Spencer answered the call same day to replace two valves same day. Super professional and punctual. Hes done all my plumbing jobs for years. I will never use another plumber. Highly recommend!!
Julie Gray LMT
1568648432
Spencer and his team really go above and beyond! Not only do they do a great job, you can really rest assured that they are good people who care about your home. 😃
Janet L
1568492417
I came home to a broken garbage disposal where water was leaking under my remodeled sink. I text Spencer Peck and he responded quickly. He made his assessment and replaced the garbage disposal. He had the replacement in his truck. Before the hour was done, we were all taken care of. He is my go to Plumber. Call him for small or large plumbing needs.
Crystal Diana
1568487416
Responded quickly, came out explained everything to detail, would highly recommend for any plumbing issues
Carol Chambers
1567532504
Love this service. Never any trouble with any work they have done for me. I highly recommend A Perfect Plumber.
Shalee Bateman
1567459947
Spencer was quick to respond and went out of his way to come on a holiday and get the parts we needed even though the supply store was closed. He was great with my kids too - explaining everything he did. I would highly recommend him.
Craig Campbell
1566938669
Excellent service, quick, efficient and affordable. I highly recommend them.
Kody K
1566492553
I find Spencer to be honest and hard working. Hard to find these days but he has it.
Jedda Carrell
1566431278
Awesome quick help with our outdoor faucet. Would recommend him too anyone in Tooele and everywhere!!
J Gibson
1566259809
We hired A Perfect Plumber to replace an old worn out shower stall for my sister. Spencer Peck did an excellent job and did it quickly. He also showed up when he said he would and was always on time. That is a big plus in Tooele where a lot of contractors make appointments but never show up. We also hired him to do a small job at our house and of course was very pleased with his work. He is very professional and did a great job!
Lubna Albertson
1566152214
It is called A perfect plumber and he is perfect, great work, wonderful customer service, right on time I highly recommend him also very reasonable price love his work he is amazing person to work with I’d give more stars if available
Megan Wilson
1565899821
Great to work with! He explained everything that he needed to do and the reason why. Also was able to get us in super fast.
Loni Thompson
1565822577
Our water heater was leaking and had to install a new one. The gentleman who helped was very professional, friendly, and efficient. Thank you for all your hard work!
M T
1565822547
These guys are awesome!!! They installed amy water heater in no time flat. Very professional job and great bunch of guys to work with. I highly recommend them to do any of your plumbing needs!!!
Christine Irizarry
1565806709
Spencer saved my and my home from further damage. I had a toilet that got clogged and I plumbed but apparently something was in there and it turned and overflowed all night and flooded all the way to the basement. I called four companies and he was the only one able to come out right away. It took him 20 minutes to break through the clog and saved me from having to get a new toilet and further damage. - Christine, Stansbury Park
Aly Mastro
1564532597
Spencer was great! He replaced our house bib in the front of our home and installed an access panel in our basement for a fair price and in a timely manner. Thanks A Perfect Plumber 👍🏼
Carrie Nash
1562781015
Great guy. Good service. Honest and great price. He was knowledgeable and was quick at fixing the problem with our shower. Would highly recommend.
Julie Williams
1561671152
Replaced water heater, same day! Good communication and great service!! Will call again for any future plumbing needs.
Annie Walgamott
1561500898
Spencer was so kind and came swiftly. I had called multiple Plummers with no return calls. Spencer came in just a few hours and fixed the problem in no time. I trust him and his business and will call him everytime we need help.
Kristen Curtis
1561416842
We called and he came to fix our shower. We called and he came immediately. We were so grateful! He ended up fixing three showers for us and a toilet! One stop - 5 fixes! A Perfect Plumber - Spencer was amazing! I highly recommend them!
quinn rice
1561343188
great job fixed a leaky pipe on Sunday. would recommend to all of us none plumbers
Kristen Holmberg
1561228408
Spencer was fantastic! He was able to come out the same day I contacted him and fix our split pipe to our sprinkler system. Stayed to check that all the zones of the system were working. Very polite and helpful. Definitely recommend!
Denice La Roque
1560997181
I have know Spencer for many years. He first worked on my both my Condos in Stansbury as well as my parents home numerous times. He always is on time and professional in appearance. I have never had to wait for his assistance. He also offers discounts for established clientele. Any work he has done has been top notch and he has never had to return to fix any project he has done for me and my family. I highly recommend him and his employees, not only for all types of plumbling but also natural gas lines.
Joseph Wirthlin
1560991000
Quick, friendly service. Went the extra mile to get our water back on!!!!!!
Shaylee Fivas
1560975905
I had a broken sprinkler line that was leaking in my house. Spencer and his team came and had it fixed in under 2 hours with digging! He saved us a ton of money and was honest, fast, and reliable. I highly recommend him!
C Indy Sickenger
1560965242
I have dealt with Spencer before for a couple of quotes. His rates are very reasonable and scheduling service is quick and easy. This visit was to replace our hot water heater and correct an expansion tank that was originally installed wrong. They showed up on time, were friendly and professional. Spencer came by to check on the job and took care of the paperwork. I am very pleased with their work and will call again for future needs.
Katie Larsen
1560878405
Spencer saved us again today with his fast and professional service. Thanks so much!
Thacker Family
1560872763
Great Person!! Spencer always gets back to us quickly and always fixes the problem, the first time he is out there! Very reliable and dependable! I would highly recommend him!
Meghan Vonhatten
1560867862
Outstanding service! Working with the a perfect plumber has been such a blessing. He is honest and thorough. Everything has been kept on schedule and my end result of my new shower is amazing. If your looking for someone please look no further than Mr. Peck.
Mary Hale
1560736451
Spencer is always so knowledgeable when I need help, he always treats my projects with urgency and care, and never leaves me hanging when I have questions. I would definitely recommend him no matter how big or small the project. I know I'm not using another plumber in the future!
Quinton Peck
1560736226
Spencer has helped me with many plumbing projects over the years. He and his guys are very knowledgeable about all things plumbing and I have recommended him to many of my friends. I recommend him very highly and wouldn’t use anyone else for my plumbing needs.
Cecilia Murphy
1560629537
Came out on a Saturday and fixed our problem really quickly. He even let our kids help and was so great with them! I would give 10 stars if I could!
Nathaniel Lambert
1560602821
Spencer came to my house and ended up not only fixing both of my toilets in an amazing way, but he also fixed the drains of both of my sinks without me even having to ask. He just noticed something was messed up and fixed it. Did amazing work and I highly recommend him!!!
Cassi Tanner
1560570460
I called after 5pm on a Friday night, and expected to have to wait the weekend. But Spencer arrived on time. He quoted me saying it was such simple work he would only charge me $75.00 (standard fee for the housecall.) All he did was clear the water line, put on the correct size plumbing piece, and reconnect the sink pipes. I watched. He was in our home for a half hour, but insisted I do the Google review now. I see why after he found out I wasn't the one paying the bill the landlord was....he upped the fee. To $175.00. What a joke! Yeah, he will arrive on time but hes not very honest. I can only imagine the cost if I would of had him unclog a pipe not a water line....I before had a very nice 5 star rating. But felt taken advantage of by this business owner. And changed my review. If I could change it to one star I would have. I will also leave my comments all over Facebook because Spencer is ridiculously over priced and definitely took advantage of the situation!
Mallorie Madill
1560569973
A Perfect Plumber will not be my first call. He asked me to do the Google review before he handed me the bill. I see why. He charged me a ridiculous price for fixing simple things on my sink. In the beginning he told me he would only charge me 75.00 for the house call. When he left it was 175.00.
Raven Berman
1560561248
Spencer provides excellent and professional service consistently. He and his team are thorough, efficient, and value a job well done. Will continue to utilize “A Perfect Plumber” for future plumbing concerns.
Sharayne Packham
1560538610
Spencer with A Perfect Plumber came highly recommend by a coworker of ours! He was very friendly & professional! He explained what he was going to do before he started, communicated the problem & showed us how he fixed it afterwards! We are so pleased with his work & will recommend him to anyone who has plumbing needs!
Dual Sport Adventures
1560445453
Did our basement bath and it is the nicest part of our home now!Best decision we have made yet since purchasing the home was having Spencer do the bathroom by far!
